By placing an order with Paramount Publishing Company or any of it’s subsidiaries, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:

The Client: The company or individual requesting the services of Paramount Publishing Company and it’s subsidiaries.

Paramount Publishing Company or PPC: Primary designer/site owner & employees, affiliates or it’s subsidiaries.

 

General

Paramount Publishing Company will carry out work only where an agreement is provided either by email, telephone, mail or fax. Paramount Publishing  Company will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between Paramount Publishing Company and the client, this includes telephone and email agreements.

 

Website Design

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Paramount Publishing Company cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Paramount Publishing Company until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Paramount Publishing Company remain the copyright of Paramount Publishing Company and may only be commercially reproduced or resold with the permission of Paramount Publishing Company.

Paramount Publishing Company cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Paramount Publishing Company and where no charge is made by Paramount Publishing for such additions, Paramount Publishing accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Paramount Publishing all materials required to complete the site to the agreed standard and within the set deadline.

Paramount Publishing Company will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Paramount Publishing Company will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Paramount Publishing Company will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Paramount Publishing Company will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

 

Database, Application and E-Commerce Development

Paramount Publishing Company cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

The client is expected to test fully any application or programming relating to a site developed by Paramount Publishing Company before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Paramount Publishing Company will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief

 

Compatibility

Paramount Publishing Company will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 8 and to an acceptable level with Mozilla and Google Chrome browsers. Paramount Publishing Company can offer no guarantees of correct function with all browser software.

 

Website Hosting

Whilst Paramount Publishing Company recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by Paramount Publishing Company cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Paramount Publishing Company reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.

 

Printing

Paramount Publishing Company and it’s subsidiaries provides various print products and services using industry standard processes, techniques and materials. Unless specifically noted otherwise, most commonly used marketing products will be printed using either 14pt or 16pt stock. All paper stocks are estimated weights and may vary from manufacturer to manufacturer. Print prices are based on “press ready” digital files. Design service will be billed separately from printing charges. Design fees will also apply if files provided require changes or edits.

Paramount Publishing will provide the client with a digital proof only unless a hard proof has been agreed upon previously by both parties, hard proofs will be charged an additional $55 fee. It is the clients responsibility to thoroughly review the provided proof prior to approval. Once client has approved the provided proof Paramount Publishing will take no responsibility for any grammatical, design or other errors already approved by the client.

Payment of Accounts

A non-refundable 50% deposit is required from any client before any work is carried out. It is the Paramount Publishing Company policy that any outstanding accounts for work carried out by Paramount Publishing or its affiliates are required to be paid in full at time of pick-up unless by prior arrangement with Paramount Publishing. We will contact clients via email and telephone once the job is ready for pick-up. If the client decides they no longer wish to complete the project  as they have commissioned Paramount Publishing Company or any of it’s subsidiaries, the client is still obligated to pay for the work that has been completed, billed at our standard hourly rates and or provided quote, estimate or invoice at the time of cancellation. There are no exceptions.

If accounts are not settled or Paramount Publishing Company has not been contacted regarding the delay, access to the related website, print products or services may be denied or web pages removed, we will then pass on such cases to the Small Claims Court to pursue payment, until balance is paid in full. Following consistent non-payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

There will be a $45 charge for all returned checks. All prices are based on cash or check payments, credit card payments are subject to a 3% processing fee.

Once a project has been completed the final balance of payment is due in accordance with our payment terms. There are no exceptions. Non-payment will result in legal action being taken if necessary.

 

Complaints Procedure

 

Informal procedure

Anyone who experiences a problem with their web service provided by Paramount Publishing Company should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

Paramount Publishing Company will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

 

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Paramount Publishing Company, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.